Warranty Info

BIFMA Wood Chiavari Chairs: For a period of 24 months after the date of product receipt, Vision Furniture warrants that the Chair Structure which includes the Wood Chiavari Chair Frame including hardware will be free of defect in material and workmanship.

BIFMA Resin Folding Chairs: For a period of 24 months after the date of product receipt, Vision Furniture warrants that the Chair Structure will be free of defect in material and workmanship.

Clear Chairs: For a period of 12 months after the date of product receipt, Vision Furniture warrants that the Chair Structure of the Clear Chiavari Chair Frame including hardware will be free of defect in material and workmanship.

All Claims to the chair structure must be made in writing either by email or by fax. Requests for substantiating pictures may be requested. Under the limited warranty, it is the buyer's responsibility to report the claim for review. And, it will be the discretion of Vision Furniture to validate the claim.

This warranty will not apply to any chair that Vision Furniture deems the result of negligence, misuse, alteration, misapplication or accident. Also, this does not cover the wearing of chair glides though use. Replacement glides are available.

Upon acceptance of claim, Vision Furniture will suggest options for repair or replacement. The buyer will have 60 days to take action after the claim is validated. Buyer shall pay shipping to and from Vision Furniture and/or to the nearest designated service centers. Vision Furniture will cover repair costs/replacement costs and/or providing the materials needed for repair.

Warranty will not be available for clearance, discontinued or products that are sold "As Is" unless otherwise noted in the sales description.

Vision Furniture will not be liable for any incidental or consequential damages including, but not limited to: any loss of damage to any person or entity resulting, directly or indirectly, from the use, misuse or loss of the product. It is the buyer's responsibility to inspect the chair prior to each use in order to prevent possible damage or loss. See "Buyer Responsibility" below.

Always be wary of cheap Chiavari chairs with long warranties of 5+ years. If it sounds too good to be true, it usually is. Cheap chairs with unrealistically long warranties are there to mislead customers and to sell poorly made chairs fast. The problem is, when you need the warranty, these companies won’t service it. Remember, even Apple who sells expensive iPhones for hundreds of dollars only offers a 1 year limited warranty. At Vision Furniture we offer a fair warranty that covers any issue that might arise from manufacturing defects in the first 2 years.

Inspect each chair prior to each use. Check for chair cracks and possible damage to chair structure. Also, check chair glides (chair feet) to ensure that the glides are secure and that no tack nail is visible. Broken chair glides can damage floors. Failing to check each chair prior to use may result in damages to persons, objects or floors that could have been prevented otherwise.

If problems are determined, the chair should be taken immediately out of service and repaired or discarded. If under warranty, please contact our main office for options: 215.695.3300.